Frequently Asked Questions

You have questions. We have answers. Before You Buy What is Pluggo Runtime and why do I have to install it? Why do you guys use it? Do your plugins work with [insert your favorite weird audio software here] ???? What kind copy protection does TriTone Digital use? I have a laptop and a desktop? Can I install your plugins on both systems? How about my girlfriend's computer? Are your products compatible with the new "MacIntel" machines? Purchasing Can I pay by credit card? Authorization How do I authorize my new plugins? How long until I receive my authorization? Installation I'm having problems installing your plugins. What do I do? Website and Email Accounts I purchased one of your products several years ago and have tried to login to your website with the email address and password from that purchase, but they do not work. What's the problem? I've signed up for your email list, but when I try to login to your main site with that information, it does not work. What's the problem? Why should I signup for your email list? Pre-Sales Answers Q: What is Pluggo Runtime and why do I have to install it? Why do you guys use it? A: Pluggo Runtime is a free set of extensions that allow our plugins to be automatically compatible with RTAS, VST and AU host programs. Pluggo Runtime also provides cross-platform capability. Pluggo is the natural host technology for plugins created using the Max/MSP development software. Max/MSP allows us to develop our plugins in a feature-rich environment where we can modify our code and HEAR the results in real-time. This is one key reason our plugins sound musical: we do not code "blindly". We code with our EARS. This combination of out-of-the-box host and platform support with a superb programming environment allows us to create great sounding plugins, have fun doing it and keep costs low. The manual that came with your plugin should specify which version of Pluggo Runtime is best for your plugin and provide you with the appropriate links to download the indicated version. Q: Do your plugins work with [insert your favorite weird audio software here] ???? A: Probably, but we cannot test our plugins with every weird application out there. So, it's always best to download the demos of our plugins and try them for yourself before you buy! You can find the demo download section on every product page, under the tab labeled "Demos". Q: What kind copy protection does TriTone Digital use? A: We use serial-number based authorization. Your serial number will be sent to you immediately after your purchase. Q: I have a laptop and a desktop? Can I install your plugins on both systems? How about my girlfriend's computer? A: We support a second license for use on a laptop only. This does not mean a second license for your best friend or one for your studio rig and one for your home computer. So, please be honest and do not abuse this policy. We may even ask for a picture of the laptop next to your desktop! Q: Are your products compatible with the new "MacIntel" machines? A: Yes. Purchase Answers Q: Can I pay by credit card? A: Yes, you can pay by credit card from most countries. Just select the radio button to the right of the credit card fields on the payment screen and then fill in the required information. If you receive an error message while trying to complete your purchase, your country is not supported by our merchant bank account. Please email us at sales@tritonedigital.com for other payment options. Authorization Answers Q: How do I authorize my new plugins? A: Please refer to the manual that comes with your download for detailed instructions. It's easy, we promise! Q: How long until I receive my serial number? A: You will receive your serial number immediately after your purchase. Installation Answers Q: I'm having problems installing your plugins. What do I do? A: Please re-read the manual that came in your plugin download file. Follow the instructions EXACTLY. If this does not solve your problem, please visit the support section of this site and fill out the support form. Website and Email Accounts Q: I purchased one of your products several years ago and have tried to login to your website with the email address and password from that purchase, but they do not work. What's the problem? A: The new site is a blank slate: it does not contain data from purchases made on the old site. You will need to signup for an account on this site to make a new purchase or to post a review of a product. Q: I've signed up for your email list, but when I try to login to your main site with that information, it does not work. What's the problem? A: Our email management software is separate from our e-commerce software. We imported all existing customers and opt-in email subscriptions into the new email management program when this site was launched May 28, 2006. If you were on the list we imported at that time, you should receive a confirmation email. If you have not received a confirmation email by June 7, 2006, please signup for our email list using the signup link in the right column of this page. Q: Why should I signup for your email list? A: We maintain one email list. This email list is used for announcing product updates, new product releases and all other communication. If you own one of our products, you have to signup for our email list to receive product updates.